Customer Testimonials
Christopher and Anthony are great sales people. Helped me find the perfect truck with no hassle and the managers Jesus and Jonathan made sure I was taken care of and happy and treated me like family.
They had finished working on my car for over 30 minutes and they didn’t tell me until I went up to them and I asked about it because I saw my car, I stayed there waiting for over 2 hours. They didn’t give me the review about what they did to my car I’ve gone there for a long time and this is the first time I have had a bad experience.
I had an amazing experience working with Naomi! From start to finish, she was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. She answered all of my questions, kept me informed throughout the entire process, and made everything smooth and stress free. I never felt pressured, and she went above and beyond to make sure I was satisfied. If you’re looking for a trustworthy and friendly salesperson, I highly recommend asking for Naomi. Thank you again for the outstanding customer service!
Great service always and if if they make a mistake or forget something they always make up for it. I will always bring my vehicles here
Will definitely recommend, the staff very friendly and helpful I would give them 100 stars if possible!
I had an outstanding experience working with Gerson throughout the entire buying process. He was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained every step clearly, and worked hard to help me get into the truck I wanted. His communication was excellent, and he made sure everything went as smoothly as possible from start to finish. Customer service like his is hard to find, and it’s clear he genuinely cares about his customers. I highly recommend asking for Gerson if you’re looking for a great vehicle-buying experience. ... Read More Google - Jun 26, 2026
Just great all around service Great coffee, great porter, great waiting room area Great vehicle turnaround
He was great took care of me like if I was royalty He treated me with alllot of respect
He was nice and personable He was on point with what I needed that day
I have taken my car there over 3 months ago it took almost a month for diagnosis the original reason I took my car was for a gas tank sensor as well which was never fixed I got my car back over a month after and it stopped on me again on the first day they took it back and it was supposedly fixed after a few days and guess what it's still not fixed I haven't had the car long which is a major issue for me and the dealership doesn't want to trade it out but ... Read More DealerRater - Jun 24, 2026
Truck seemed to get good service but it took a long time for an oil change and a wash. No updates of service as indicated. .Waiting room was very uninviting. A little dirty looking, no refreshments, a small refrigerator with only water and coke in it. There was a small coffee pot which didn't seemed to be serviced by anyone and poor selection of sugar and creamer. A TV in the corner of the room with furniture facing the wall. Very uncomfortable to watch the TV that way. they really need to rethink the hole thing.
Mr Tate made this process easy and we got the deal done… and I got what I wanted
I was kept apprised of the status of my car from the moment it was dropped off to the moment it was ready. They did an amazing job repairing my car.
He is the best with customer service making sure that the car get the right service in a right time
I'm very disappointed with chev dealer ship because they discontinued some parts for my truck 2008 Colorado ls That's kind of stupid to me! Because I need some fuels lines put on my truck and I can't find those fuel lines anywhere so I'm stuck!!! I don't know what the xxxx going on not happy with Chevy company anymore!
Not good service didn't explain anything about what's happened during my service put bold tires in the front during tire rotation
Great experience . Graff employees were very helpful and patient answering all our questions . Was a great experience.
This service told me there was a massive leak of oil and truck was critical. After a second opinion these items were not true. Horrible service from start to finish. Never going back
I brought my truck to Graff Chevrolet for its 27,000-mile service, and the overall customer service was very disappointing.
There was no greeting, no friendly interaction, and no effort to make the experience pleasant. Since I came in during my workday, I asked about transportation. They dropped me off with a Lyft but seemed hesitant to do so. When my truck was ready two hours later, I requested a shuttle or another Lyft back. I was told there was no shuttle available, then left on hold for 20 minutes. After calling back, I was told a Lyft was “too expensive.” The ... Read More DealerRater - Jun 21, 2026
Buy your car here receive first oil change on them ( within first year)
Very knowledgeable, super easy process! Great experience over all would highly recommend him and this dealership.
Naomi was very professional and helpful on helping me finance on my truck . I have nothing but praise for her
Took care of my problem promptly, was courteous, respectful and professional. I was very pleased with the work done.
Yesterday service went and didn't take. Great customer service Yesterday's service went and i didn't take long. The service was time frame shocked me with how fast it went. Great customer service.
Yesterday service went and didn't take. Great customer service Yesterday's service went and i didn't take long. The service was time frame shocked me with how fast it went. Great customer service.
(Translated by Google) Good service (Original) Buen servicio
Great experience, the salesperson was great , I like that at no time we were pressured to purchase or intimidate by aggressive salespeople.
Call upfront dropped car and almost everything handled . Pretty great Simple, well put, complete
They always take care of me and are so professional. Go above and beyond to ensure Customer's leave happy. Sherry P.
I was very satisfied with the Quick services, I got this Time I went to get my oil change.
Jamie welcomed me with great service and was super helpful!
I had an excellent experience purchasing my 2026 Chevrolet Silverado High Country from this dealership. From the moment I walked in, the staff was professional, knowledgeable, and respectful throughout the entire process. I highly recommend this dealership to anyone looking for a new vehicle. Thank you to everyone involved for making this such a smooth and enjoyable purchase. I’ll definitely be returning for future vehicles and service.
Very friendly and attentive. Everyone was nice and welcoming. Saul explained what they were doing to my car well.
Very friendly and attentive. Everyone was nice and welcoming. Saul explained what they were doing to my car well.
Great customer service and service was fast as well! Would definitely recommend to friends and family.
going to get a new tire it took longer than it should have, but they were nice.
(Translated by Google) Naomi is the best, super good service, so you know, come to her to buy your car (Original) Naomi es la mejor súper buen servicio así q ya saben venga con ella a comprarse sus carro
"I had a great experience at the dealership. The prices were competitive, and the service was excellent from start to finish. Pedro Saldivar was extremely helpful, knowledgeable, and made the entire process smooth and stress-free. I highly recommend this dealership and will definitely return in the future."
The experience was easy and smooth the whole way! My salesman was welcoming, knowledgeable about the entire process and really helped me find the best deal. 10 out of 10 would recommend this team for any car buying needs!
Multi Point Inspection recommendation a joke. Was told I needed an air filter. This air filter was replaced 1600 miles earlier this year in February. When I questioned the report I was told it could be air quality. (Really) ?
Validation of GM Rewards terrible. When I arrived I provided an email from GM with my total points and was told to give to cashier at check out. When the cashier needed assistance the Service Writer asked me for account information. He ultimately found my information with his computer.
In men's room, the floor was littered with used paper towels and ... Read More DealerRater - Jun 12, 2026
I was taken care of by the Service department in a timely manner. My vehicle was basically in and out. Thank you!
I came in for a routine oil change and I requested they check one of my tires for a slow air leak. They couldn't find the air leak at first but then were eventually able to find and patch it. They informed me the brake system needed some attention and they bled and refilled the brake fluid. It took approximately 2 hours but everyone was very cordial while I waited and made sure I had something to drink during my wait. I was pleased with my visit as usual. Keep up the good work!
Very professional and great to work with It was definitely worth the 2 hour drive to do business with Adrian
I was treated well and informed of everything being done to my car. The work was completed in a very timely manner.
Very friendly, willing to work with a budget, listened to my needs and wants, and financing went pretty quick
The customer service is horrible, I had to wait 30 mins after my truck was completed just to get my paperwork and pay. The advisor attitude was very unprofessional.
It was a great experience Rodney is great in service he always gets the job done friendly and attentive
Nahomi the best seller, super nice, and help us to negotiate. Everybody go and look for her.
Winston Howell at Graff was an awesome salesperson to work with. Takes great care of his customers
Naomi is the best
Service was fine, wait was alright. No issues. The dealership could use refreshments for customers while they wait. Check out Friendly Chevrolet, they have a Cafe sometimes they give the customer free vouchers to grab a bite. Customer's can pay as well but the options are available.
Customer service was 💯 Naomi worked with us she answered all are question that we had and got us the best deal thank you so much ❤️ 100 recommend
Christian in service is a great guy he helped me even though I had my car shipped home. He deserves a raise for treating everyone fairly and being very considerate. You are lucky to have him.
I come to this location all the time and have excellent service I normally work with Rodney. I came in to get an oil change and I told him I didn't need my tires rotated because their covered by warranty with Firestone. He said that's the bare minimum you all do with the the oil change and i know that's a lie. It's an upcharge for a rotation and you don't have to get it. I don't like being lied to and sure enough I was charged $30 for a rotation I didn't need. ... Read More DealerRater - Jun 7, 2026
Great service and prompt timing Graff makes you feel like family. Great customer service and excellent timing
I have never been treated so poorly at a dealership. I have tried reaching out and nobody bothered to try to fix the issues.
My first visit to Graff was on May 19th around 4:30 p.m. I pulled into the service drive because I was due for an oil change. I sat in the drive for several minutes, but no one came out to assist me. After waiting, I became unsure if I was even in the correct place, so I walked inside.
There were three employees inside — one at the desk directly to my left, and a young lady ... Read More DealerRater - Jun 7, 2026
Service Dept was courteous and helpful. I was greeted in the drive and offered a wash when my service was completed.
I'll be back in time Rodney is all my service advisor. He is always good. He's right on time. Thank you for a good employee.
Precise, friendly Jesus was very friendly and knowledgeable on Chevy vehicles and worked well with me and my dad to ensure we had the best experience and service possible.
My experience there was amazing and felt welcome ?? They where professional and organized And very awesome customer service
She was super sweet and answered all my questions ! Made me feel like family
They took 2 hours to change my oil even though I was the third customer to arrive once they opened. I also asked them to clean my car, and during inspection they were supposed to rotate my tires. When I stepped outside to get some fresh air. I noticed they had actually finished my car already but no one came to tell me. So I wasted a lot of time sitting around in that waiting room. In the end I waited 2 hours at Chevrolet and only got an oil change. My tires did not get rotated, my car was still dirty, ... Read More DealerRater - Jun 4, 2026
Knowledge, courteous, and helpful on getting best deal on what we needed. The deal did not take hours as car buying has in the past.
Great service. Go see Adrian Guzman for a great experience. He really listened to my needs and explained everything thoroughly. I purchased a great Silverado 1500.
Very polite and helpful staff. Willing to work with me and help in my decision making process
Very professional and communicative. Only downside was the car wash took 30 min, I would have said no if I knew it would take that long.
Great service! The staff is so accommodating and they’re really do want to help you out with the price! We got a great deal with the helps of Jaime on our car and we are so happy we picked Graff
We had a great buying experience with salesman Kavi Ewin. Great customer service. The paperwork was signed quickly and they detailed the vehicle before delivery even late into the evening. Much appreciated!
Great people I liked the way they helped me to buy the car.. Winston is amazing Guy
The service was professional and it was done in a timely manner. The service advisor was very nice and professional
Called for an appointment, Gabby greeted us with a big smile. Allowed us to test drive. Victor helped with the numbers. The car was detailed and we left in a new car. Many thanks for helping find what we wanted.
Rashawn was a great salesperson. Went up and Beyond to help us. I would definitely recommend buying from these people.
Graff is such a pleasant change from the dealership I use to use. I have no complaints about them whatsoever. They get me taken care of efficiently.
Excellent Excellent sums up my experience Excellent experience working with Victor and the service staff
Adrian was amazing! Got us in and out! He meet all of our needs and was very respectful!
They were very friendly, knowledgeable, & accommodating. Good pricing & helpful with financial details. Very efficient with our time allotment. We were on a tight schedule the day we dropped in to look at the vehicles.
It was the best experience I have ever had at a car dealership. Jesse the manager and Gerson took really good care of me. Both guys were outstanding
We had an awesome experience with Jamie Reneteria at Graff Chevrolet. He was customer service oriented without being too much of a salesman-centric approach. I recommend visiting Jamie if you’re shopping for a vehicle.
Rashawn Griffin was wonderful in making the experience smooth and without any issues. He even picked me up from my home as my 2007 Suzuki XL7 suddenly decided not to run anymore (yeah I was getting my money's worth). I answered several questions about the make and model of a Chevy Equinox Activ and he almost immediately responded to my submission of the question with the availability of the vehicle I expressed interest in. And a couple of days later I made the purchase.
Works hard to get you the best deal possible. Always outgoing and very attentive to your needs.
Awesome experience, quick Gerson was very knowledgeable Give him a big bonus! Just a great guy
My experience did not go well. I advised the service advisor on day one that I had an extended warranty, but when he called with the diagnosis and repair cost, he admitted he forgot. He then had to send pictures to the warranty department from his personal email because his work email was not functioning. When I followed up with the warranty company myself, they confirmed they never received the pictures. The lack of communication and follow-up between the service advisor and the warranty department caused unnecessary delays, and felt like I was coordinating between both parties myself.
Thank you to Naomi for making the process smooth !!
Great service, advisor was very patient and thorough with all of my questions and concerns
Great experience at Graff Chevrolet! Pedro provided excellent customer service from start to finish. He was professional, friendly, and made the whole process smooth and stress-free. Highly recommend asking for Pedro if you’re looking for someone who truly cares about the customer experience!
At first I was very impressed with the salesperson stephanie , i told her what my budget was. She found a truck and it kept going up and up and up in price.Even the one I negotiated down . We negotiated on a price. We made the deal. It got late at night. I was there all day, I laid out tons of cash and had to finance the rest. Of course, six-year-old vehicle.
Again? We negotiated on a price and a final price. Did not make it on the contract. So when signing about 20 or 30 pages to initial for the ... Read More DealerRater - May 24, 2026
(Translated by Google) Naomi provided excellent service #1 — she helped me a lot, making sure my payments were accurate and explaining the down payment perfectly, covering every detail of the purchase. She was very kind and helpful. I highly recommend you come here to see Naomi at Graff Chevrolet in Grand Prairie, TX. (Original) Naomi excellent service #1 —me ayudo vas tante a justo mis pagos y en el down paymen explication perfectamente de la compra cada detalle fue mui amable recomiendo que bengan aquí con Naomi en Graff Chevrolet en Grand Prairie tx
Very cool people and great people to work with on buying a car I would love to go there someday again for a car again 👍👍
Jamie got me straight!! Wonderful customer service and got me into the car I wanted. Highly recommend!
They changed the air conditioning filter and forgot to put the cover back on. 3
Pressure and rushed. Still feel cheated and no support when questions or issues arise. Didn’t hold to the contract agreed to, then said it was too late. I still have problems with the way it was handled in the used car department. They shouldn’t be allowed to say “certified” then not stand by it. Honda isn’t happy